Return & Refund Policy
Return & Refund Policy
We hope that you'll love everything you ordered from stardustflowers.com. But if you are unsatisfied, you can return or exchange it within 30 days of the delivery date. this condition is only for Australia.
Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer hello@stardustflowers.com.au. We do not accept returned items that were sent back directly without notifying us first. If you want to returns or exchanges, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
return method
you need to return the purchased product by mail
defective product
if there are any defective products that need to be back in the box
customer remorse
if the customer doesn’t like the product after purchase then it customer’s responsibility
We're sorry you didn't love your ordered from stardustflowers.com. Read the instructions below to learn more about returns or exchanges.
Order Cancellation
- For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
- We will NOT accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
- Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Return/Exchange Process
Items can be returned or exchanged within 30 days from the delivery date. Note that overdue requests may not be accepted.
Return shipping fees are at the customer's own expense.
We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Restocking fee
We doesn’t charge no restocking fee
Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at hello@stardustflowers.com.au.
For further inquiries:
If you have any further questions, please contact our customer services at: Support mail: hello@stardustflowers.com.au
Phone number: +61 410 316 518
1/330 Parramatta Rd, Stanmore, New South Wales